Return Policy

Return and Refund Policy of Averro

At Averro, we are committed to providing every customer with a positive shopping experience and high-quality service. Our return and refund policy has been designed to ensure fairness, transparency, and customer satisfaction under reasonable conditions. Please read the following guidelines carefully before initiating a return.

Return Guarantee on New Products

We offer a return guarantee on all new, unused products purchased through our website.

Return Costs

Customers are responsible for the shipping costs associated with returning items to our international fulfillment center.
Averro does not cover return shipping expenses, and we are not liable for any additional costs or customs duties that may occur during the return process.
Return shipping costs vary depending on the size, weight, and location of the shipment.

Deadline for Return Requests

Return requests must be submitted within 30 days after the date of delivery.
Requests made after this period may not be eligible for a return or refund.
Please ensure that items are returned in their original packaging and condition.

Defective or Damaged Products

We offer a full refund or replacement for items that arrive defective or damaged.
If you receive a faulty product, please contact us within 7 days of receiving your order.
You may choose between a full refund or a replacement, depending on availability and your preference.

Return Procedure

To initiate a return, please contact us at info@averro.com.
Once your request has been approved, you will receive detailed return instructions and a return form.
Items returned without prior approval or without the completed return form may not be processed.

Return Form Requirement

A completed return form must be included in every return shipment.
This ensures proper identification and handling of your request and helps speed up the refund process.

Refunds

Once we receive and inspect your return, we will notify you by email.
Approved refunds will be processed within 10–14 business days using the same payment method used for the original purchase.

Final Note

At Averro, customer satisfaction is our top priority.
By following this Return and Refund Policy, we can ensure that all returns are handled efficiently, fairly, and transparently.
For any questions or feedback, please contact our customer support team at info@averro.com.